Terms and Conditions

General Disclaimer

Coco Lee, its representatives and associated agents are not liable to you or any other for any loss in connection with the use of this Site or a Linked Web Site. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.

Privacy Policy

We collect and store Personal Information you enter on our Websites or give in any other way (e.g. by telephone). This may include information you provide when you become a member and/or login to use our Websites, ask a question, complete a form, conduct a transaction, or send us an email. Member account information will be collected and may be made available on each of the Websites for ease of use and enabling single member accounts.

While you are not required to submit any information to our Websites, if you do not provide the requested information, you may not be able to access or use some of the features and functions of our Websites and we may not be able to provide you with certain services.

Cocolee uses your Personal Information to complete transactions, respond to your questions and requests, deliver the products and services you purchased or requested, and notify you of upcoming sales events and promotions, updates, or special offers that we think may interest you.

Cocolee does not intentionally gather data from or about children. Minors are not permitted to participate in Cocolee Sales.

In the event that cocolee.com.au or its assets, or a line of business of cocolee.com.au is acquired, closed or liquidated, individually identifying information of our members may be one of the assets sold in connection with that transaction, without notice to you or your consent. We will notify users of the Websites of such a change in ownership or transfer of assets by posting a notice on the Websites.

Cocolee may, from time to time, share information with you from our sponsors who we believe are offering products or services that may be beneficial to our members.

Authenticity of Products

Cocolee guarantees product have all been sourced directly from the designer, all are real and true to the designer brand. Cocolee guarantees no copies or 'fakes' wil be sold in any of Cocolee sale departmnts.

Cocolee cannot guarantee the authenticity of any of the products posted on fashion marketplace. Cocolee does not hold, or deliver any of the fashion marketplace items from it's office. Judgement of these products is left to the the discretion buyer and seller.

Availability of Products

If a product or service is totally or partially unavailable after the order is made, the Member shall be informed via email within 7-14 business days of the ordering having been processed of the delivery of a partial order or the cancellation of his or her order. If this is the case, a Member has the right to ask Cocolee to:

Deliver a product or service of equivalent quality and at an equivalent price, subject to stock and availability;
To refund the price of the product or service ordered within 30 days from his or her request.

Accepted Payment Methods

The following credits cards are accepted: Payment with AMEX incurs a fee of 3.5%

Visa;
Mastercard;
American Express

Payment Gateway Security SSL (Secure Socket Layer)

The Cocolee website has one of the most efficient and current e-commerce security systems. Not only does it use SSL (Secure Socket Layer) encryption, it has also reinforced all of the various encryption processes in order to provide the most effective protection possible for all sensitive payment information.

Cocolee holds no responsibility for the transaction of information that takes place at third party sites where personal information and payment details are transacted.

Credit Card Fraud

Cocolee will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

Delivery (see customer care 'shipping' for more)

Australian Orders are usually received within 7-14 working days unless otherwise noted

International orders can take up to 14-21 days to be received

All orders are sent by Aae (Australia Air Express), Fastway and Australia Post.

Returns

PLEASE NOTE: THERE ARE NO RETURNS ON MODEL CO PRODUCTS.

PLEASE NOTE: THERE ARE NO RETURNS ON NAPOLEON PERDIS PRODUCTS.

PLEASE NOTE: THERE ARE NO RETURNS ON CALVIN KLEIN LINGERIE.

All products purchased are subject to a strict 7 Day return Policy. Customers are expected to return products within 7 Days of receipt.

In order to be fully eligible for a credit note or exchange, the Member must return the product or service to Cocolee:

Subject to having contacted Cocolee with the request and reason for the return. Please contact via email to customercare@cocolee.com.au
Properly protected, with its original packaging, in the condition delivered (no additional damage) together with any accessories, instructions and documentation;
Together with original invoice received identifying the order placed inside the return parcel;

(Damaged Goods & Services )

In the event of damaged products delivered to Members they may return them to Cocolee. The member may be eligible for

Refund the price of the product or service ordered

In order to be fully eligible for a refund as per the conditions set out above, the Member must return the product or service to Cocolee:

Subject to having contacted Cocolee with the request and reason for the return. Please contact via email to customercare@cocolee.com.au
Properly protected, with its original packaging, in the condition delivered (no additional damage) together with any accessories, instructions and documentation;
Together with original invoice received identifying the order placed inside the return parcel;

If refund is owed Cocolee will refund the credit or debit card within 7-14 days upon receipt and inspection of product returned

Fashion Marketplace Terms of Use.

These terms are effective January 1st, 2009. By accessing the Fashion Marketplace on COCOLEE.com.au you are agreeing to the following terms, which are designed to make sure that Coco Lee works for everyone.

violate any laws;
post any threatening, abusive, defamatory, obscene or indecent material;
be false or misleading;
infringe any third-party right;
distribute or contain spam, chain letters, or pyramid schemes;
distribute viruses or any other technologies that may harm Coco Lee or the interests or property of Coco Lee users;
mpose an unreasonable load on our infrastructure or interfere with the proper working of Coco Lee;
copy, modify, or distribute any other person's content without their consent;
use any robot spider, scraper or other automated means to access Coco Lee and collect content for any purpose without our express written permission;
harvest or otherwise collect information about others, including email addresses, without their consent;
bypass measures used to prevent or restrict access to Coco Lee.

Using Fashion Marketplace. As a condition of your use you agree that you will not:

Abusing Fashion Marketplace.

Coco Lee and the Coco Lee community work together to keep the site working properly and the community safe. Please report problems, offensive content and policy breaches to us at customercare@cocolee.com.au

Without limiting other remedies, we may issue warnings, limit or terminate our service, remove hosted content and take technical and legal steps to keep users off Coco Lee if we think that they are creating problems or acting inconsistently with the letter or spirit of our policies. However, whether we decide to take any of these steps, remove hosted content or keep a user off Coco Lee or not, we do not accept any liability for monitoring Coco Lee or for unauthorized or unlawful content on Coco Lee or use of Coco Lee by users.

Infringement.

Do not post content that infringes the rights of third parties, This includes, but is not limited to, content that infringes on intellectual property rights such as copyright and trademark (e.g. offering counterfeit items for sale). A large number of very varied products are offered on Coco Lee by private individuals in Australia. Entitled parties, in particular the owners of copyright, trademark rights or other rights owned by third parties can report any offers which many infringe on their rights, and submit a request for this offer to be removed. If a legal representative of the entitled party reports this to us in the correct manner, products infringing on the intellectual property rights will be removed by Coco Lee.

Liability.

Nothing in these terms shall limit our liability for fraudulent misrepresentation, for death or personal injury resulting from our negligence or the negligence of our agents or employees. You agree not to hold us responsible for things other users post or do.

In no event do we accept liability of any description for the posting of any unlawful, threatening, abusive, defamatory, obscene or indecent information, or material of any kind which violates or infringes upon the rights of any other person, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law.

We do not review user's postings and are not involved in the actual transactions between users. As most of the content on Fashion Marketplace comes from the other users, we do not guarantee the accuracy of postings or user communications or the quality, safety ,or legality of what's offered.

We cannot guarantee continuous, error-free or secure access to our services or that defects in the service will be corrected. While we will use reasonable efforts to maintain an uninterrupted service, we cannot guarantee this and we do not give any promises or warranties (whether express or implied) about the availability of our services.

Accordingly, to the extent legally permitted we expressly disclaim all warranties, representations and conditions, express or implied, including those of quality, merchantability, merchantable quality, durability, fitness for a particular purpose and those arising by statute. We are not liable for any loss, whether of money (including profit), goodwill, or reputation, or any special, indirect, or consequential damages arising out of your use of the Fashion Marketplace on Coco Lee, even if you advise us or we could reasonably foresee the possibility of any such damage occurring. Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.

Exclusion of Liability and Overall Disclaimer

The materials and information provided on this Site and related communications are provided on an "as is" basis. Coco Lee assumes no responsibility for, and makes no representations to you or any other person with respect to the accuracy of the information on this Site. Any reference to products or services on this Web site is for information purposes only and does not constitute an endorsement or a recommendation of those products or services by Coco Lee. Subject to any non-excludable provisions in the Trade Practices Act, 1974 (Australia), Coco Lee expressly disclaims any implied or express warranties or conditions of any kind, including warranties of merchantable quality, fitness for a particular purpose, or non-infringement of intellectual property rights relating to information or materials accessible from or on this Site. Coco Lee shall not be liable to you for any damages whatsoever including, but without limitation, special, indirect, consequential or incidental damages, and including, but without limitation, damages resulting from use of or reliance on the materials or information presented on this Site, loss of profits or revenues, business interruption, loss of programs or other data on your information systems or costs of replacement goods, or otherwise, even if Coco Lee is expressly advised of the possibility of such loss or damages.The Terms and Conditions are effective until terminated by Coco Lee and Coco Lee may terminate this agreement and your access to the Site at any time without notice. In the event of termination you are no longer authorised to access the Site, but all restrictions imposed on you and all disclaimers and limitations of liability set out in the Terms and Conditions will survive.

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