Returns Policy / Exchanges

PLEASE NOTE: There will be no returns on sale goods until further notice.

Eligibility to purchase

The purchase of products from cocolee.com.au is limited only to parties who can enter into and form contracts in accordance with the Australian law. Customers must provide their real name, phone number, e-mail address and other requested information. When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct. Cocolee.com.au is only available to customers who meet our terms of eligibility. Purchases made are for personal use only and must not be resold or used for commercial benefit. Cocolee.com.au reserves the right to decline multiple quantities to one customer or address.

Payment and Security

You can trust CocoLee.com.au has in place all security measures available to keep you payment details secure.

Payment can be made by Visa, Mastercard, Amex or Diners.

NOTE: Amex payments will incur a credit charge of 3.5%. This is a fee to us from the AMEX office for every purchase with and AMEX card.  To keep our prices low we are  forced to pass this charge onto the purchaser.

All credit card/debit holders are subject to validation checks and authorisation by the card issuer.

Security: Secure Socket Layer (SSL)

Cocolee.com.au takes every precaution to make our site is as secure as possible. Your details are protected by a SSL 128-bit encryption security system to ensure your credit card and contact details are secure. We do not hold any payment details on record.

Size Charts

While most of us know what size we would wear in a different label or country, it can occasionally be a little confusing remembering the international size guidelines. To help you determine your size we have provided size charts for you below

Terms and Conditions

Please view our Terms & Conditions

Shipping and Delivery

SHIPPING | Domestic

CocoLee.com.au ships within Australia via a range of different couriers and services (listed below). All tracking information is supplied in your my account page. If a Po Box is supplied then your order will be shipped via Australia Post. There is a 7 -14 day delivery time on all orders, and is usually very reliable.

Fastway, TNT, Couriers please, Australia Post.

NOTE: All PO Box orders will be dispatch with 'Australia Post Parcel Post Plus' and may not show your tracking details in your CocoLee account. Please contact customercare@cocolee.com.au if you would like to track your order.

Australian Shipping Costs

City / Metro areas - $10.00 Flat Rate

Country/ Regional/ WA and NT - $15.00 Flat Rate

CocoLee has shipped thousands of orders both locally and internationally. We take as much care as possible in ensuring your package will be shipped to you on time and in perfect condition. But we cannot accept responsibility for lost or stolen packages or packages delayed by the postal service.

Note: Please allow for a delay in delivery time for orders placed during or around Public Holidays

NOTE: Any out of stock items will be noted as such on our site. If we are unable to dispatch goods within 14 days we will notify you via email.

SHIPPING | International

CocoLee is currently only shipping internationally to New Zealand. There is a 7-21 day delivery time from when the order is placed.

New Zealand Shipping Costs

New Zealand - Flat rate of $20.00 per order.

Please contact customercare@cocolee.com.au for tracking information.

• Returns Policy / Exchanges
• Eligibility to purchase
• Payment and Security
• Security: Secure Socket Layer (SSL)
• Size Charts
• Terms and Conditions
• Shipping and Delivery